Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

All items are made to order and we do not keep an inventory of product on hand, therefore we do not accept returns for sizing or any other issues except damaged or defective items. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

PLEASE READ CAREFULLY!
• No refunds for not reading and/or misreading our terms of use and/or return policy
• We inspect our items carefully before shipping and rarely, if ever, have a problem.  However, if your items arrives damaged or defective, contact us immediately. 
• Return for refund within 14 days from receipt for damaged or defective item(s) only.
• Do not return the item without notifying us.
• You are responsible for the return shipping of your item(s).  We strongly advise using a shipping method that allows tracking of your item(s).  Once you have contacted us, please return your item(s) in their original packaging. Include either the packing list that was provided with your shipment or a copy of your receipt. Make sure we have a phone number and email address with which to contact you, once we receive your return. Without this information, we may be unable to process your refund.
• Absolutely no returns or refunds because you “changed your mind”, you “decided on something else”, you ” incorrectly order the wrong size”.
•  Colors you see on your monitor may vary slightly from printed item due to your monitor specific settings and brightness.  We cannot be responsible for possible color variation in finished printed product.
• Please be reasonably certain you are buying want you want before ordering from us. Your responsibility helps us keep our doors open.

To start a return, you can contact us at info@thatfamilyreunionchick.com  If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at info@thatfamilyreunionchick.com

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.